Why don't I see the 'eSIM - Mobile Data' button on my iPad to install eSIMania?
If the "eSIM - Mobile Data" button isn't appearing when setting up your eSIMania profile, this could be due to:
- Device compatibility issues (check our eSIM compatible devices list)
- Previous eSIM installation from eSIMania on this device
- Interrupted installation during last attempt
Try these solutions:
- Request a new eSIM profile via our automated system - you'll receive updated installation instructions via email
- Follow our iPad installation guide with visual step-by-step instructions
- Check your active eSIMs in My Orders to confirm valid plans
If issues persist:
- Locate your iPad's EID in Settings → General → Information
- Contact [email protected] with your EID and order details
Pro Tip: Most setup issues can be resolved through our troubleshooting guide without needing email support.