I paid for an eSIMania data plan but it does not appear in my account, what should I do?
After completing your eSIMania top-up, you'll automatically receive a payment confirmation email at the address associated with your account. Here's how to resolve this issue:
- Check your email inbox (including spam/junk folders) for messages from [email protected]
- Wait up to 10 minutes for system synchronization
- Verify your account's Order History for updates
If the issue persists after these steps:
- Visit our troubleshooting guide
- Review common solutions in our Help Center
- Contact support at [email protected] with your payment confirmation
Pro Tip: Always check your payment history to confirm transaction status before contacting support.