I bought an eSIMania eSIM profile but lost my phone. What should I do with my eSIM profile?
Your eSIMania profile remains valid and secure even if your phone is lost. Here's how to proceed:
- QR code remains active - Your installation QR code stays valid until scanned
- Install on new device - Use the same QR code with any eSIM-compatible replacement device
- No time limits - Profile remains in your account orders until activation
Pro Tip: Always save your QR code digitally in email or cloud storage for easy recovery.
If you experience installation issues on your new device:
- Check device compatibility guide
- Follow our step-by-step installation instructions
- Visit help center for troubleshooting
For urgent assistance with profile recovery, contact [email protected] with your order details from payment history.