I scanned the QR code with my device but I got an error message. What should I do?
If you encounter an error while scanning your eSIM QR code, here are the most common solutions:
- Device compatibility: Ensure your device supports eSIM technology. Check oureSIM compatibility guide for supported models.
- SIM Lock restrictions: Contact your original carrier to confirm your device isn't network-locked. Many carriers require unlocking for third-party eSIMs.
- QR code limitations: Each QR code can only be scanned 5 times. If exceeded, visityour orders page to request a new code.
For persistent issues, try our troubleshooting guide or explore solutions in our Help Center. If the problem remains unresolved, contact [email protected].
Pro Tip: Always ensure you have stable internet connection when activating eSIMs.Learn proper installation steps to avoid activation errors.